It has been an interesting year since the 2008 US Customer Summit, as in the purported Chinese curse, "may you live in interesting times," Complinet's North America managing editor Scott McCleskey said. Whether a firm will survive has been replaced by how it will manage, with a focus on what will change in the year ahead; however, recent events have settled to the point that there are some almost-certainties, McCleskey told attendees at the 2009 summit on Friday. Even the venue represented change and globalization, with attendees looking at New York's Central Park from a hotel owned by investors from Dubai, another expanding Complinet market.
Regulatory reform is coming into focus
Last year we did not know whether John McCain or Barack Obama would be president, or whether the winner would have a Congress of the same party. But President Obama has a Democratic House and Senate, and nine months into the administration we know what we can expect in terms of financial regulatory reform,
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